1. What a care plan is
A care plan is a monthly subscription for one named boat. It covers a number of care visits on request, a photo report after each visit, a repair response time, and a discount on our labour. It does not cover the cost of repairs, parts, yard fees or berthing.
2. Plans
- Bronze: up to 1 care visit a month, [5 working day] repair response, 5% off our labour.
- Silver: up to 2 care visits a month, [48 hour] repair response, 7.5% off our labour.
- Gold: up to 3 care visits a month, [2 hour — confirm] repair response, 24/7 emergency line, checks after storm warnings, 10% off our labour.
3. Care visits
- A care visit is a washdown and a walk-round check of lines, fenders, covers, bilges, batteries and charging, seacocks, and anything flagged last time. [Confirm the full checklist.]
- Visits are on request: you tell us when, we confirm a day. [Confirm how much notice is needed.]
- Unused visits [do not roll over — confirm]. If you know you will be away, tell us and we will move the visit.
- Visits do not include repairs. Anything we find is photographed and quoted separately.
4. Response time
Response time is measured from your report reaching us to a technician being on board, or to a written plan if the boat cannot be reached. It is not a promise that the repair is finished in that time. Response times apply [during working hours — confirm, and confirm Gold 24/7 wording].
5. Emergencies (Gold)
Gold customers have a 24/7 number. We attend, make the boat safe, send photos, and then quote the repair. Emergency attendance is [included / charged at €xx per hour — confirm].
6. Discount
The discount applies to [our labour only — confirm]. Parts are charged at cost plus [x]%.
7. Price and billing
- Prices depend on boat length and are shown on the care plans page. Boats of 20 m and over are priced individually.
- Monthly plans are billed monthly in advance by card through [Stripe — confirm].
- Annual plans are billed once for twelve months and save [10%] against the monthly price.
- We may change prices with [30 days’] notice; you can cancel before the new price applies.
8. Term and cancellation
- Monthly plans run month to month. Cancel with [one month’s] notice.
- Annual plans run for twelve months and are [not refundable part-way, but transferable if you sell the boat — confirm].
- We may end a plan with [one month’s] notice, or immediately if payment fails and is not resolved within [14 days].
9. Access and keys
You authorise us to board the boat for care visits and to arrange access with the marina. If we hold keys, they are kept [securely — confirm how].
10. Everything else
Our terms of service apply to any repair work quoted under a plan, and our privacy policy explains how we handle your details.
Draft for review
- This page is draft wording, not legal advice. Have a Maltese lawyer review it before launch.